Delivery & Returns
For same day dispatch, make sure you place your order before 2.00 p.m. Orders placed after 2.00 p.m. are likely to ship the next day. Please notify us immediately if your order has not arrived within 3 days.
Standard UK delivery is free of charge. Your tags will be sent via Royal Mail First Class or, for larger orders, we may use Royal Mail Tracked 48
Speedy delivery costs £4.95 and we will ship your order either by Royal Mail Tracked 24 or another next day courier service.
Europe & WOrldwide
During the first stage release until June 2021, we are not shipping outside the UK.
From July 2021 we will gradually be adding more countries and sales channels.
We want you to be 100% happy with your Yokti tags.
For purchases up to £10.00 made on standard delivery, we'll give you a full refund and you don't even need to return the tags. Just send us an email and we'll refund your purchase. Simple as that.
For purchases under £10.00 made with Express/Speedy shipping, we'll give a full refund on the product costs and you don't need to return the tags.
For purchases over £10.00, you need to return the tags to us for a refund. We appreciate that many customers may have used one of the tags for testing so we allow a few tags missing from the return. We suggest that if you are using Yokti for the first time, take advantage of our full refund policy and order under £10.00 of tags first before placing a larger order.
Where tags need to be returned, you are responsible for the cost associated with return. Yokti is based in the UK and returns need to be made to our London address.
Your refund email to us needs to be from the email address you used to place your order. We will email you back to confirm cancellation and refund.
Any tags refunded will stop working. If you have any data you wish to keep, make a note before you send us a refund request email.